Candle Care

The First Burn is the Most Important!

When you light your candle for the first time, it is important to allow the wax to burn so that it melts across the entire surface. Creating a full melt pool to the edges of the container. This will effectively help prevent your candle from tunnelling and help promote an even burn for the duration of the candle’s life. 

Candle Storage and things to avoid.

Candle waxes and fragrances are sensitive to both temperature and light, so try to be careful when storing candles. Try always to store your candles in a cool, dry place away from direct sunlight. This will always help protect it from discolouration and fading. 

Keep your wick trimmed!

Try to ensure that your wick is always kept to 5mm long at all times. We recommend trimming the wick every 4 hours of burn time. When trimming, always extinguish the flame, let the candle cool down to room temperature, remove any wick debris and trim the wick before relighting. This will help to encourage a more even burn, steady flame, and limit mushrooming and sooting.

Avoid burning candles for more than four hours at any one time. After burning a candle for four hours, you should allow the candle to cool for three hours before relighting. Remember to continually re-position your wick to keep it centred to prevent the glass from being exposed to heat from the wick flame. 

Don’t burn too low

Please pay care attention to the amount of wax remaining in your container. When approx half-inch mark (1.27 centimetres)of wax remains, discontinue use. The container can heat up when the flame nears the jar’s base, and there is not much remaining wax. This will prevent heat damage to the container and the surface surrounding the candle. Cleaning your candle after it’s finished is easy! Use hot water and wipe out the remaining wax. Or, place it in the freezer for 20 minutes, the wax will pop out. Please dispose of wax in the bin, not down the drain. Reuse for a vase, make up brush holder etc.

Extinguishing your candle

The use of a proper candle snuffer to extinguish your candles is recommended, as this will prevent the wick from moving and wax from spilling. This can assist in maximising your burn times. Avoid blowing candle flames out and do not extinguish with water as this can cause containers to break. 

Accidental Wax Spillage

If you accidentally spill candle wax, ensure that you let the wax harden so it can be easily removed in pieces. 

Blackening of Glass

If your candle glass starts to go black inside with use, remembering to keep your wick trimmed will assist in preventing this. Always wait until after the candle is out and cooled before removing the black marks with a dry paper towel.


Candles are meant to be enjoyed, but it is important that you follow some common-sense safety rules when burning them.

  • Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
  • Follow the 2-foot rule – don’t place a burning candle within two feet of clothing, books, curtains or anything flammable.
  • Keep lit candles away from draughts, ceiling fans and air conditioners. Any form of air current can cause uneven burning, smoking, diminishing the scent, and even decreasing burn time.
  • Trim the wick to 5mm each time the candle is lit. This helps prevent the flame from getting too large.
  • Keep candles out of reach of children and pets.
  • Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
  • Place burning candles at least 10cm apart from one another.
  • A burning candle should not be used as a nightlight.
  • A candle should not be burned for more than four hours at a time.
  • Do not burn the candle if the container is cracked, chipped, scratched or damaged in any way.
  • If the candle is burning correctly, it should be constant (not flickering), teardrop-shaped and upright.